"How long will my order take to arrive?"
Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-3 weeks(business days) from the time of purchase to shipping your order worldwide unless it is specified in the product description. Sometimes we have special sales with priority shipping e.g. 3-8 days shipping. Shipping times can be found in the product description on all products as well as shipping times sometimes vary depending on the item in particular.
"How does shipping work?"
UTLTY works with global merchants and top-quality handmade artisans in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world. Our shipping methods for the majority of our shipments are USPS and FedEx.
Because we ship directly from our partners and a lot of our products are in high demand, your item(s) may take 1-3 weeks(business days) to arrive. If you buy different items it is possible that you will receive more than one package.
Please do not worry if it does not show up immediately. We provide tracking numbers with every number as well.
24/7/365 ticket and email support is conveniently offered to you, We are always only one email away and offer very fast response times. Please contact us if you need assistance, we are here for you..
"How can I return an item?"
Refer to our Return Policy you need further assistance, please send us an email at support@utlty.com.
"How long will it take for you to reply to my message?"
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren't always perfect so please allow up to 24 hrs -- especially on weekends or holidays. We guarantee awesome customer support!